#Phoneview ios 11.4 install#

I'd then send my sync log files back to Apple (they had me install a logging profile), and they'd be able to identify the next song that caused the problem. Eventually, iTunes wasn't reporting any duplicates, so I was somewhat stuck. I found a few, and removed them, but sync still wouldn't work.

I did that first, and went through the list of matches to find actual duplicates of purchased songs. In theory, this should be as simple as selecting your Music library, then using View > Show Duplicates. To fix the problem, you have to get rid of the duplicates-note that it's only duplicates of purchased songs that cause the problem. What seems to happen is that iTunes will sync up until it hits a duplicate of a purchased song, then it just stops (without telling you it stopped). Those items with the gray dotted circle didn't actually sync-iTunes told the iOS device the files were coming (so they show up in the list), but the file itself didn't transfer. When you look at the device in iTunes, you'll see something like this: If you're affected by this bug, you'll find that your iOS device will get some, but not all, of your content. Also note that if you are not having sync issues, I wouldn't worry about duplicates-no need to endanger what's already working well! As seen by my troubles, this can be incredibly frustrating and hard to fix.Ĭontinue reading to see how I was able to finally (with Apple's help) get my devices syncing again-the tricky part is finding all the duplicates, because they're not all obvious. From your perspective, it will look like everything is working-iTunes never throws an error, and it proceeds through all six (or seven or whatever) steps of the sync process, as seen in the status window of iTunes.īut behind the scenes, nothing is happening-at least, nothing relative to syncing your files.

Here's what happens: If you have duplicates of purchased songs, iTunes simply silently stops syncing when it hits one of those duplicates.

Either way, until it's fixed, it's a really bad bug. I'm fairly certain it's an iTunes bug, but as Apple didn't clearly state which it was, I'm calling it iTunes/iOS. This is a known-to-Apple issue, and it will be fixed in a forthcoming update. When encountered, a duplicate of a purchased song will (almost always) cause iTunes to silently stop syncing. In the current version of iTunes/iOS, there's a bug that only appears when you have duplicates of purchased songs.